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Refund Policy

We hope that you are happy with the items you have selected. We will be happy to return/exchange unworn or defective merchandise within 14 days of delivery date. Returns/exchanges will not be accepted after 14 days. All merchandise must be returned in the original shipping box and packaging with tickets attached. Merchandise marked "as is" or "final sale" cannot be returned/exchanged.

For returns accompanied with Return Authorization number a refund will be made in the form of original payment for the price noted on the slip. Credits should appear on your next credit card billing statement. If you do not have your packing slip, please contact us at customerservice@eddiemarc.com and we will be happy to assist you in obtaining one.

Without the Return Authorization number or receipt, a refund will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price. If you received the item as a gift, in which case price information is not indicated on the front of the slip, please contact us at customerservice@eddiemarc.com to ensure you receive proper reimbursement.

Shipping and handling charges and sales tax on shipping are not refundable. Please note that Department Stores or Small boutique Stores cannot assist you with your EDDIE MARC & CO online return. EDDIE MARC & CO merchandise purchased from other retailers, including Department Stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

 RETURN BY MAIL

 Mail your online return using the pre-paid UPS shipping label that will be sent to you once RA # is issued and we will simply deduct shipping costs for return postage. If you decide not to use the pre-paid label, and ship back to us at your own expense no shipping charges will be deducted.

Follow the below instructions to package your return and mail it back to us:

  1. Circle the item(s) that you are returning and note the quantity and return reason code(s) for each item on your packing slip.
  2. Pack and seal your return securely, in the original carton and packaging, and include the completed packing slip.
  3. Create your UPS or USPS return shipping label.
  4. Affix your UPS return shipping label to the packaging. Make sure no other tracking labels are shown.
  5. Take the package to your nearest UPS or USPS drop off location.

If UPS does not service your area or is not convenient for you, please select the carrier of your choice and use the below mailing address to return your items after following steps 1 and 2 above.

When using USPS, we suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail.

All returns should be sent to:

Eddie Marc & Co
Prime Shoes
1622 Coney Island Ave
3rd Floor
BROOKLYN NY 11230-4700

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